Job Title: Technical support agent (NOC 22221)
Company Name: Q-Tech Electronic Ltd.
Work Location: 3000 Diefenbaker Drive #2, Saskatoon, SK S7L7K2
Terms of Employment: Full-time, Permanent
Vacancies:1
Wage: $52500~$54000 annually, 30~40 hours per week
Language of Work: English
Benefit:N/A
Please contact via email: hr.qtechwireless@gmail.com
Company Info:
Q-Tech Electronics Ltd. is a professional electronics repair and service company based in Saskatoon, Saskatchewan. Specializing in repairing smartphones, tablets, laptops, desktops, and LCD TVs, the company provides high-quality solutions for both hardware and software issues.
Job Duties:
● Communicate with customers via phone and in person to provide first-line technical support, diagnosing and documenting issues with computer hardware, software, and communication systems.
● Consult technical manuals, user guides, and online resources to research and implement solutions for hardware and software problems.
● Troubleshoot and resolve technical problems by setting up test environments, conducting hands-on diagnostics, and performing necessary repairs.
● Provide expert advice and training to customers on device usage, troubleshooting methods, and preventive maintenance.
● Maintain a comprehensive log of common technical problems and solutions to enhance efficiency and assist other technical support team members.
● Assist in evaluating and improving repair processes, software tools, and troubleshooting methodologies to enhance service quality.
● Work closely with management and internal teams to identify areas for improvement and implement quality assurance practices and systematic procedures to ensure client satisfaction.
Qualifications:
· College diploma is required.
· At least 3 year of work experience in providing technical support to users or a similar role.
· Proven hands-on experience in IT support or helpdesk roles including remote troubleshooting for software and application issues.
· Ability to explain technical concepts into non-technical instructions for end-users during support sessions.
· Ability to work independently with minimal supervision.
· Critical thinking and problem-solving skills, great communication and exceptional customer service skills.